Do you have a question about a piece of jewellery, an order or a delivery? You will find the most frequent answers here. If yours is not listed, write to us at contact@symajewels.com or call 07 66 55 57 90.
Orders and delivery
When will my order be dispatched?
Every order is carefully prepared within 24 business hours, then handed over to Mondial Relay (pick-up point) or Colissimo (home delivery).
How much does delivery cost?
In France, delivery to a pick-up point costs €3.90 and is free from €49 of purchases; home delivery costs €6.90 and is free from €79. In the European Union, the United Kingdom, Switzerland and Norway: €8.90, free from €99. In the rest of the world: €15.90, free from €119. Delivery times by destination are detailed in our shipping policy.
How can I track my parcel?
As soon as your order is dispatched, you receive an e-mail with your tracking link. Allow 24 to 48 hours before the first updates appear. Remember to check your spam folder.
Do you deliver abroad?
Yes, all over Europe and to the rest of the world. Outside the European Union, customs duties or import taxes may be charged on receipt; they are not included in the price.
My parcel arrived damaged or never arrived, what should I do?
Write to us as soon as possible with photos of the parcel and the jewellery (within 48 hours for a damaged parcel). We take care of the claim with the carrier and send your order again or refund you.
Our jewellery
What is your jewellery made of?
Our jewellery is made of stainless steel, in a gold-tone or silver-tone finish. The material, finish and dimensions are stated on each product page.
Can I wear my jewellery in the shower or at the beach?
Stainless steel is very water-resistant, does not rust and does not oxidise like silver. To keep the shine of the gold-tone finish for as long as possible, rinse your jewellery in clean water after the sea or the pool and dry it. Also avoid direct contact with perfume and creams.
Will my jewellery tarnish?
No, stainless steel does not tarnish. The gold-tone finish may, however, wear slowly with friction, as with any gold-tone jewellery. Our care tips are in our article How to care for your stainless steel jewellery.
I have sensitive skin or a nickel allergy, can I wear your jewellery?
Stainless steel is one of the best-tolerated metals: it releases very little nickel and complies with the limits set by European regulations for jewellery worn in contact with the skin. Most sensitive skin wears it without any problem. If you have a severe allergy, ask your doctor or dermatologist for advice before wearing a new piece of jewellery.
How do I choose between gold-tone and silver-tone?
It all depends on your complexion and your preferences. We help you choose in our article Gold or silver: which jewellery colour suits your complexion?
Returns and exchanges
Can I return a piece of jewellery?
Yes, you have 14 days from receipt to change your mind, without having to give a reason. Fill in our online withdrawal form, then return the jewellery in its original condition. Return costs are borne by you. We refund you within 14 days, or offer you an exchange or a credit note if you prefer.
Can all jewellery be returned?
For hygiene reasons, earrings and piercings delivered under seal cannot be returned once the seal has been removed. All the details are in our returns policy.
My jewellery has a defect, what should I do?
Write to us with a photo. Your jewellery is covered by the legal guarantee of conformity for 2 years: we repair it, replace it or refund you.
Payment and benefits
Which payment methods do you accept?
The available payment methods are displayed when you pay for your order. Payment is fully secure: we never have access to your bank details.
How do I use a promo code?
Enter your code in the field provided before confirming your payment. By signing up to our newsletter, you receive a welcome code for your first order.
What is the Cercle Syma?
It is our free loyalty programme: you earn points with every order and turn them into discounts on your next purchases.
Do you offer gift wrapping?
Yes, you can add gift wrapping for €2.50 to your order: your jewellery arrives ready to be given.
