Refund policy

Changed your mind?

You have 14 days after receiving your order to return one or more pieces of jewelry to us, without having to give a reason.

Let us know by email at contact@symajewels.com, including your order number, or use our online withdrawal form.
Send the jewelry back within the following 14 days, in its original packaging, to: Syma Jewels — LPRBI, 35 Impasse de la Citadelle, 69480 Anse, France.
Keep your proof of postage until you have been refunded.

Return shipping costs are your responsibility. We recommend a tracked service.

Non-returnable items

Earrings and piercings whose hygiene seal has been removed
Personalized jewelry (engraving)

Jewelry that has been worn, damaged or returned incomplete may be subject to a deduction corresponding to its loss in value.

Refund, exchange or store credit

You choose:

Refund of the piece and the original shipping costs (standard rate), to your original payment method, no later than 14 days after your request, and once we have received the parcel. In practice, allow 3 to 6 days after receipt.
Exchange for another piece, subject to availability.
Store credit for the value of the piece, valid for one year on the website.

Defective or incorrect item

A clasp broken on arrival, or the wrong item? Email us with a photo as soon as possible. Return shipping is then at our expense, and the piece will be repaired, replaced or refunded under the 2-year legal guarantee of conformity.