Privacy policy

LPRBI, the data controller, collects only the data needed to process orders, provide customer service and, with your consent, send our newsletter.

Data	Purpose	Legal basis	Retention period
Name, address, email, phone number, orders	Processing and delivering orders, customer service	Performance of the contract	Duration of the relationship, then 3 years
Invoices	Accounting obligations	Legal obligation	10 years
Email (newsletter)	Offers and new arrivals	Consent	Until you unsubscribe, or 3 years without activity
Analytics and advertising cookies	Statistics, targeted advertising	Consent (cookie banner)	13 months maximum

Recipients — Shopify (hosting and payment), the carriers Mondial Relay and Colissimo (delivery), our email marketing tool and, if you accept cookies, Google and Meta (analytics and advertising). Some of these companies may process data outside the European Union, with the safeguards provided for by the GDPR.

Payment — Your bank details are processed by the payment provider; LPRBI never has access to them.

Your rights — You can request access to, rectification, erasure, restriction or portability of your data, object to its use and withdraw your consent at any time by writing to contact@symajewels.com. You can also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the authority in your country.