Terms of sale

Article 1 — Seller
The Syma Jewels website is published by LPRBI, a SARL (limited liability company) with a share capital of €1,000, registered office at 35 Impasse de la Citadelle, 69480 Anse, France, registered with the Villefranche-Tarare Trade and Companies Register (RCS) under number 993 335 108, intra-Community VAT number FR48993335108, operating the Syma Jewels brand. Contact: contact@symajewels.com. Telephone: 07 66 55 57 90.

Article 2 — Scope
These terms apply to sales of jewellery concluded on the website with consumers. They are accepted by the customer when placing an order. The version applicable is the one online on the date of the order.

Article 3 — Products
Each product page states the material, finish, dimensions and care advice for the piece of jewellery. The photos faithfully represent the product; slight differences in shade may occur depending on your screen. Offers are valid while stocks last. If an item is unavailable after the order has been placed, the customer is informed and refunded within 14 days at the latest.

Article 4 — Prices
Prices are shown in euros, inclusive of all taxes, excluding delivery costs. Delivery costs are displayed before the order is confirmed. For deliveries outside the European Union, any customs duties and local taxes remain the responsibility of the customer.

Article 5 — Orders
The customer selects her items, checks her basket, enters her contact details, chooses the delivery method, then confirms the order with an obligation to pay. A confirmation e-mail is sent to her. LPRBI may cancel an order in the event of non-payment or proven fraud.

Article 6 — Payment
Payment is due at the time of the order, using the payment methods offered when the order is confirmed. Payments are processed by a secure payment provider; LPRBI never has access to bank details.

Article 7 — Delivery
Delivery methods and times are detailed in the shipping policy; costs are displayed at checkout. Where no delivery time is stated, delivery takes place no later than 30 days after the order. In the event of delay, the customer may request in writing that delivery be made within an additional reasonable period, and may then terminate the sale if that period is not met. Risk passes to the customer upon receipt of the parcel.

Article 8 — Right of withdrawal
The customer has 14 days from receipt to withdraw from the purchase, without giving any reason. She informs LPRBI by e-mail, via the online withdrawal form or using the model form set out in the appendix, and then returns the items within the following 14 days. Return costs are borne by the customer. LPRBI refunds all sums paid, including outbound delivery at the standard rate, within 14 days of the withdrawal; the refund may be deferred until the items have been received or proof of their dispatch has been provided. It is made using the same means of payment, unless a credit note has been agreed.

Exceptions (article L. 221-28 of the French Consumer Code): earrings and piercings delivered under seal whose seal has been broken, for hygiene reasons, and personalised jewellery (engraving). The customer remains liable for any loss in value of an item that has been worn or damaged beyond what is necessary to try it on.

Article 9 — Legal guarantees
The customer benefits from the legal guarantee of conformity for 2 years from delivery (articles L. 217-3 et seq. of the French Consumer Code) and from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). She may choose between repair and replacement; if this is impossible, she is entitled to a price reduction or a refund. Normal wear of the gold-tone plating and damage caused by impact or misuse are not conformity defects.

Article 10 — Personal data
The data collected is used to process orders and manage the customer relationship. Its processing is described in the privacy policy.

Article 11 — Complaints and mediation
Any complaint should first be sent in writing to contact@symajewels.com. If the dispute is not resolved, the customer may refer it free of charge to the consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris — www.cm2c.net.

Article 12 — Governing law
These terms are governed by French law, without depriving a customer residing in another country of the European Union of the protective rules of her country.

Article 13 — Promo codes, Cercle Syma and offers
Discount codes (for example the newsletter welcome code or a code reserved for La Petite Robe customers) apply under the conditions stated when they are issued: duration, minimum purchase amount, eligible items. They must be entered before the order is confirmed, cannot be applied afterwards and cannot be combined with one another unless stated otherwise.

The Cercle Syma is a free loyalty programme: the points earned entitle the customer to benefits on the website, have no monetary value and can be neither exchanged for money nor transferred. Points earned through an order that is refunded are removed. The detailed rules of the programme are set out on its dedicated page.

Where a piece of jewellery is offered from a given purchase amount and a return brings the order below that amount, the free piece of jewellery must be returned together with the other items; otherwise, its displayed value is deducted from the refund. Gift wrapping, charged at €2.50, is refunded with the order in the event of withdrawal.

In the event of an obvious technical error that applied a discount or a gift that was not intended, LPRBI offers the customer either to confirm the order on the intended terms or to cancel it with a full refund.

Appendix — Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract. You can also use the online withdrawal form.)

To LPRBI — Syma Jewels, 35 Impasse de la Citadelle, 69480 Anse, France — contact@symajewels.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.